If you're experiencing a connection issue, generating an advanced log file is the best way for our engineering team to diagnose the problem. Please follow these three steps carefully.

Step 1: Relaunch Duet with Detailed Logging

This process involves using the Command Prompt to start Duet in a special logging mode.

1. First, if Duet is already running, please close it completely.
2. Click the Start Menu, type cmd, then right-click on Command Prompt in the search results and select Run as administrator.
3. In the Command Prompt window, type the following command and press Enter: cd "C:\Program Files\Kairos\Duet Display"
4. Next, type this second command and press Enter to start the app: duet.exe /DETAILEDLOG

Duet Display will now launch on your computer. You can minimize the Command Prompt window.

Step 2: Recreate the Issue

With the app now running in detailed logging mode, it's time to record the problem.

1. Please repeat the exact actions that cause the connection issue to occur.
2. Once the issue has happened, close the Duet Display app completely. This is a crucial step to ensure the log file saves correctly.

Step 3: Locate and Send the Log File

The log file has been saved to a temporary folder on your PC. Here’s the easiest way to find it:

1. Press the Windows Key + R on your keyboard at the same time to open the "Run" command box.
2. In the box, type the following and click OK: %localappdata%\Temp
3. A File Explorer window will open. In the search bar of that folder, type "duet.log" to find the file.
4. Please attach that duet.log file to an email and send it to our support team.

Thank you for your help! This log will provide our team with the detailed information needed to resolve this for you.

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