Canceling your Duet trial or paid subscription is a straightforward process that varies depending on the platform you used for initiating the subscription. You will need to submit your cancellation request, which will either be the website, Apple App Store or Google Play Store, depending on the platform you initially purchased the service on.

Canceling Your Subscription via the Website

1. Log in to Duet Account Management.
2. Navigate to the Profile tab.
3. Click on Manage Subscription.
4. Select Cancel Subscription to complete the cancellation process.

Once your trial or paid subscription is canceled, you will receive a cancellation notification from Duet if it was thru the website. This notification serves as an acknowledgment that your trial period or paid subscription has been successfully discontinued.

‍Important: Simply signing out or closing the browser will not cancel your subscription. Be sure to complete the steps until confirmation is displayed.

If you encounter issues canceling your website subscription:

• Ensure you are logged into the correct account.
• If the cancellation option is not available, contact our Support team at team@duetdisplay.com and provide your subscription details for further assistance.

Canceling Your Subscription via the iOS App

If you signed up for the subscription using the iPad app, manage your subscription through Apple - you can visit the subscription management section in your iPad settings before proceeding with the Apple guide for detailed steps. This is the Apple Support guide for subscription management: https://support.apple.com/en-us/HT2239.

Canceling Your Subscription via the Google Play App

If you signed up for the subscription using the Android app, manage your subscription through Google following the steps below:

1. On your Android device, go to subscriptions in Google Play.
2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.

Important: When you uninstall the app, your subscription won't cancel.