How to prevent the Duet.exe from disappearing after a few sessions

If you are experiencing this behavior, this is likely related to an antivirus software on your Windows PC. Some antivirus programs can mistakenly flag or interfere with applications, causing executable files to disappear or blocking installations.

Recommended Steps:

  1. Add an Exception:
    • Once installed, add Duet Display to the exception/exclusion list of your antivirus software to prevent future conflicts.
  2. Check Quarantine:
    • See if the .exe file has been placed in the antivirus program quarantine section. If it is, restore the file and mark it as safe.

If these steps resolve the issue, it confirms that the antivirus software was the cause and you may need to reach out to your antivirus provider for further guidance on managing these exceptions.

If you need additional assistance, feel free to reach out to our support at team@duetdisplay.com.

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